The Get Help feature will send a copy of your simulation to us along with a question or information about an issue. The purpose is for us to be able to better offer support during your use of the tool. Use of this feature is completely optional and it will not be used without your permission which is given by clicking send on get_help.html.
Using the Get Help feature will send your simulation code to us by email. United States-based servers within Amazon Web Services are used to send that message. Data required to send your message may include your IP address and information about your browser such as your client string. This information along with your email address (required to reply to you), your simulation, and your message body are not persisted except for loging as required by AWS or for security / fraud prevention purposes. We ask that AWS removes any CloudWatch logs of this information within 7 days. However, for more information about AWS, see their Data Processing Addendum.
After recieving your information, we will keep it in confidence. Except as described above, access to this information will be limited to the team working on maintaining this tool.
Requests for data removal with regards to the Get Help feature will be honored within 14 business days.